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Unum Ranked 2nd Worst Insurance Company in America

July 24, 2011

The American Association of Justice (AAJ) collected information on insurance companies in the United States to determine which are the “worst,” naming Unum Provident Company second in the top 10. The factors they used to determine this negative standing include raising premiums, denying claims and refusing insurance to those who need it most.

How AAJ Determined “Worst”

The comprehensive study, conducted in 2008, was based on the investigation of thousands of court documents, Securities and Exchange (SEC) and FBI records, state insurance department investigations and complaints, news accounts from across the country and the testimony and deposition of former insurance agents and adjusters. This extensive exploration of the insurance industry resulted in a list of the top 10 worst insurance companies in the industry across auto, health, life and disability insurers.

UNUM Denies One of its Own

Over the course of the research, Debra Potter’s case was of note. Potter, an insurance sales executive, worked for the financial services giant BB&T, selling Unum Provident policies. She was quite successful, selling more insurance than nearly everyone in the state of Virginia. Over the course of her successful career, Potter had believed she was selling insurance that people, like herself, could rely on if there ever came a time of need.

Potter’s time arrived in 2002, when she began falling down and was diagnosed with multiple sclerosis. It was then that she realized the Unum policies she had been selling were not as easily utilized as she had thought. The protection she had invested in with her own policy through Unum was of no use, as Unum denied her claim, determining Potter was really not disabled.

Although Unum eventually relented and agreed to pay Potter, it took three years and most of the Potter family’s savings to get there. Even after reversing its decision, Unum Provident still denied mishandling Potter’s claim, saying that “new information” was the basis for changing its position.

Debra Potter thought she was paying into a policy that would support her, but it turns out Potter, like the many Unum policyholders she sold to, was investing in bad faith insurance.

Contact Us

If you were unfairly denied disability benefits from Unum or any other insurance company, contact our office for a free evaluation of your case. We offer a free consultation during which we can discuss the details of your claim denial and help you decide the best route for your suit.



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